Robin Dufresne is an Executive Vice President with CSG Government Solutions (CSG), a national leader in IT management consulting for complex projects that modernize the technology and business processes of large government programs. She serves as the Senior Practice Director for Child Support, Child Welfare, and Healthcare and Human Services (HHS), and recently added Unemployment Insurance, Workers’ Compensation, and other programs to her management portfolio. Since she joined CSG in 2012, Dufresne has had a significant impact on its growth and culture, supporting the expansion of its footprint to serve 48 states and territories, significantly growing its workforce with hundreds of talented consultants, and establishing a reputation for excellence in management consulting.
Dufresne has nearly 20 years of IT consulting experience. She is a nationally recognized thought leader in healthcare IT and reform initiatives for government public assistance programs. She has collaborated with the Centers for Medicare and Medicaid Services (CMS) as a member of the Medicaid Technology Alliance to help guide states toward the implementation of modular systems that lower operational costs and improve outcomes. She also served as the board chair for the Private Sector Technology Group and led collaboration activities between CMS and the State Technology Advisory Group. Dufresne previously served as the Medicaid Operations Director for MaineCare Services and has a Master of Science in Management degree in healthcare administration from New England College.
Government IT Consulting: Dufresne has over 20 years of experience providing strategic planning and procurement services, project management office leadership, organizational change management, quality assurance, and independent verification and validation services for dozens of large-scale system modernization projects across the nation. She collaborates with federal agencies to provide an industry perspective on IT initiatives and federal policies governing state programs. Additionally, Dufresne was named one of the Top 25 Women Leaders in Consulting in 2024 by The Consulting Report.
Healthcare and Human Services: Dufresne is a recognized leader in the HHS industry and has participated on numerous boards including the CMS Medicaid Information Technology Architecture Business Architect Review Board and the Private Sector Technology Group. She has been invited to speak on industry trends at some of the nation’s leading HHS conferences including the Medicaid Enterprise Systems Conference and the HIT Connect Summit. Dufresne was also named one of the Top 50 Healthcare Consultants in 2021 by The Consulting Report.
Leadership: Dufresne has been a member of CSG’s Senior Management Team since 2015, overseeing CSG’s engagements, directing services efforts, and providing executive leadership to our teams. She also served as board chair for the Private Sector Technology Group’s Innovations Committee and as the Operations Director for the State of Maine’s Medicaid program. During her time as Operations Director, she oversaw all divisions responsible for delivery of services to eligible members and led the implementation of a Medicaid Enterprise modular solution and Data Services Hub.
For more than 25 years, CSG has focused solely on the public sector, supporting large-scale system and program modernization projects. Within their national HHS, Child Support, Child Welfare, Unemployment Insurance, and Workers’ Compensation practices, CSG has provided management consulting services to 48 state and territory government agencies. CSG actively participates in numerous national program-related industry workgroups including: CMS Medicaid MITA Governance Board, Eastern Regional Interstate Child Support Association, Human Services IT Advisory Group, Medicaid Technology Alliance, National Association of State Workforce Agencies, National Child Support Engagement Association, National Council for Child Support Directors, National Council for Prescription Drug Programs, Private Sector Technology Group, and the Western Intergovernmental Child Support Engagement Council.
CSG is a national leader in the management of complex projects that modernize the technology and business processes of large government programs. CSG provides project-related services including planning and strategy, program and project management, independent verification and validation, quality assurance, organizational change management, testing, system security, and federal compliance. The firm is dedicated to helping clients implement modern systems for the benefit of everyone who depends on public services.
Established in 1997, CSG has been a trusted advisor to the public sector for almost three decades. Their clients include more than 200 state government organizations across 48 states and territories, as well as federal government agencies.
CSG has established a culture that emphasizes teamwork, communication, and consistent high-quality work, and has built a workforce of talented consultants and experts in the government programs they serve. The firm’s CSG Tech organization provides employees and clients with industry-leading research, training, and automated tools that maximize the productivity and quality of their project teams.
Along with recognition as one of the Top 50 Consulting Firms of 2024, CSG has also been named by Forbes as one of America’s Best Management Consulting Firms for the past seven years in a row.
